Neural Commander Neural Commander

Privacy Policy

Last updated: February 28, 2026

1. Introduction

Neural Commander Pty Ltd (ABN pending) ("we", "us", "our") operates the Neural Commander platform and neuralcommander.ai website. We are committed to protecting your privacy.

Intellectual Property: Neural Commander intellectual property is held by Neural Commander Pty Ltd.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable laws of New South Wales, Australia.

2. Our Local-First Philosophy

Your Code Never Leaves Your Machine

Neural Commander is designed as local-first software. Your source code, project files, vault data, and development context are processed and stored entirely on your local machine. We do not have access to your codebase.

  • All scanning, analysis, and commander intelligence runs locally
  • Your encrypted vault stays on your hardware
  • BYOK (Bring Your Own Key) means AI requests go directly to your chosen provider
  • PII encryption gate prevents sensitive data leaking to cloud models
  • Zero telemetry guaranteed — no data leaves unless you explicitly route to cloud

3. Information We Collect

3.1 Information You Provide

  • Account Information: Name, email address when joining waitlist or signing up
  • Payment Information: Processed securely by Stripe; we don't store card details
  • Communications: Support requests, feedback, and correspondence

3.2 Automatically Collected Information

  • IP address and approximate location
  • Browser type and version
  • Pages visited and time spent
  • Referring website
  • Device information

3.3 Information We Do NOT Collect

  • Your source code or project files
  • Your AI API keys (stored locally only)
  • Your vault contents or session data
  • Your Telegram conversations with NC agents
  • Contents of files processed by Neural Commander

4. Cookies and Tracking

4.1 Essential Cookies

Required for website functionality. These cannot be disabled and include session management and security cookies.

4.2 Analytics Cookies

We use privacy-focused analytics to understand how visitors use our website. We respect Do Not Track browser signals.

4.3 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Use Your Information

  • Provide and maintain our services
  • Process transactions and send related information
  • Send administrative information (updates, security alerts)
  • Respond to inquiries and provide support
  • Send marketing communications (with your consent)
  • Improve our website and services
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

6. Marketing Communications

6.1 Consent-Based Marketing

We only send marketing emails to those who have opted in. You can unsubscribe at any time via the link in each email.

6.2 Service Communications

Essential service-related emails (account confirmation, security alerts, billing) are sent regardless of marketing preferences as they are necessary for service delivery.

7. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: SendGrid (email), Stripe (payments), Vercel (hosting)
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In connection with merger, acquisition, or asset sale

We never sell your personal information.

8. Data Security

We implement appropriate security measures including:

  • SSL/TLS encryption for all data transmission
  • Secure hosting infrastructure
  • Access controls and authentication
  • Regular security reviews

In the event of a data breach, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

9. Data Retention

  • Active accounts: Duration of account plus 7 years
  • Waitlist/enquiries: 2 years from signup
  • Financial records: 7 years (tax requirements)
  • Marketing lists: Until unsubscribe or 3 years inactivity

10. Your Rights

Under Australian Privacy Principles, you have the right to:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at hello@neuralcommander.ai

11. International Users

11.1 European Union (GDPR)

If you are in the EU, you have additional rights including data portability and the right to lodge a complaint with your local supervisory authority.

11.2 California (CCPA)

California residents have the right to know what personal information is collected and to request deletion. We do not sell personal information.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance.

14. Complaints

If you have concerns about how we handle your personal information:

  1. Contact us at hello@neuralcommander.ai
  2. We will respond within 30 days
  3. If unsatisfied, you may lodge a complaint with the OAIC at oaic.gov.au

15. Contact Us

For privacy-related enquiries:

Email: hello@neuralcommander.ai

Entity: Neural Commander Pty Ltd, Sydney, Australia