Privacy Policy

1. Introduction

Neural Commander Pty Ltd (ABN pending) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neuralcommander.ai or use our software products.

Intellectual Property: Neural Commander intellectual property is held by Artilect Ventures Pty Ltd.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable laws of New South Wales, Australia.

2. Our Local-First Philosophy

Your Code Never Leaves Your Machine

Neural Commander is designed as local-first software. Your source code, project files, and development context are processed and stored entirely on your local machine. We do not have access to your codebase.

All project scanning and analysis runs locally
Context files are stored in your project directory
BYOK (Bring Your Own Key) model means AI requests go directly to your chosen provider
We never see, store, or process your source code

3. Information We Collect

3.1 Information You Provide

When you interact with our website or services, we may collect:

Account Information: Name, email address when joining waitlist or signing up
Payment Information: Processed securely by Stripe; we don't store card details
Communications: Support requests, feedback, and correspondence
Referral Information: When you refer friends (both parties' names and emails)

3.2 Automatically Collected Information

When you visit our website:

IP address and approximate location
Browser type and version
Pages visited and time spent
Referring website
Device information

3.3 Information We Do NOT Collect

Your source code or project files
Your AI API keys (stored locally only)
Your development context or session data
Contents of files analyzed by Neural Commander

4. Cookies and Tracking

4.1 Essential Cookies

Required for website functionality. These cannot be disabled and include session management and security cookies.

4.2 Analytics Cookies

We use privacy-focused analytics to understand how visitors use our website. We respect Do Not Track browser signals for analytics purposes.

4.3 Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Use Your Information

We use collected information to:

Provide and maintain our services
Process transactions and send related information
Send administrative information (updates, security alerts)
Respond to inquiries and provide support
Send marketing communications (with your consent)
Improve our website and services
Detect and prevent fraud or abuse
Comply with legal obligations

6. Marketing Communications

6.1 Consent-Based Marketing

We only send marketing emails to those who have opted in (e.g., waitlist signups, newsletter subscribers). You can unsubscribe at any time via the link in each email.

6.2 Service Communications

Essential service-related emails (account confirmation, security alerts, billing) are sent regardless of marketing preferences as they are necessary for service delivery.

7. Information Sharing and Disclosure

We may share your information with:

Service Providers: SendGrid (email), Stripe (payments), Vercel (hosting)
Legal Requirements: When required by law or to protect rights
Business Transfers: In connection with merger, acquisition, or asset sale

We never sell your personal information.

8. Data Security

We implement appropriate security measures including:

SSL/TLS encryption for all data transmission
Secure hosting infrastructure
Access controls and authentication
Regular security reviews

In the event of a data breach affecting your personal information, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

9. Data Retention

Active accounts: Duration of account plus 7 years
Waitlist/enquiries: 2 years from signup
Financial records: 7 years (tax requirements)
Marketing lists: Until unsubscribe or 3 years inactivity

10. Your Rights

Under Australian Privacy Principles, you have the right to:

Access: Request a copy of your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion (subject to legal retention requirements)
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at hello@neuralcommander.ai

11. International Users

11.1 European Union (GDPR)

If you are in the EU, you have additional rights including data portability and the right to lodge a complaint with your local supervisory authority.

11.2 California (CCPA)

California residents have the right to know what personal information is collected and to request deletion. We do not sell personal information.

12. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Complaints

If you have concerns about how we handle your personal information:

Contact us at hello@neuralcommander.ai
We will respond within 30 days
If unsatisfied, you may lodge a complaint with the OAIC at oaic.gov.au

15. Contact Us

For privacy-related enquiries:

Email: hello@neuralcommander.ai

Address: Neural Commander Pty Ltd, Australia